> ## Documentation Index
> Fetch the complete documentation index at: https://docs.useotto.xyz/llms.txt
> Use this file to discover all available pages before exploring further.

# Get help

> Contact the team about an account, transaction, bug or product feedback.

* **Account-specific help:** [support@useotto.xyz](mailto:support@useotto.xyz).
* **Community help:** [Otto on Telegram](https://t.me/useOttoAI).
* **Announcements:** [@useOttoAI on X](https://x.com/useOttoAI).

## Include these details

Describe what you tried, what you expected and what happened. Include:

* The page or service you used and its exact error message.
* Your public wallet or account address and network, when relevant.
* A transaction hash, saved transfer reference or ACP job ID.
* A screenshot for a display issue, with private information removed.

Never send a seed phrase, private key, password, login code or access token. Use email for account-specific information rather than posting it in a public group.

For missing balances, start with [Earlier accounts & recovery](/support-and-feedback/accessing-your-v1-account). For a pending transfer, follow [Moving funds out](/account-and-settings/removing-funds) before creating another transaction.

For product feedback, tell us what you were trying to accomplish and where Otto fell short.